FUSION®—CONTEMPORARY STREETWEAR | ***FREE WORLDWIDE SHIPPING ON ORDERS OVER $200.00***

contacts

+38 073 022 18 64 (WhatsApp, Telegram)

9a.m. to 19p.m. Kiev time

info@fusion-clothing.com

fusion_brand

search
If you are looking for information associated with the headings below, please click through to view a list of frequently asked questions and further contact information
Customer Service Hours: Monday – Friday 9:00 AM to 6:00 PM (GMT+2)

General

You ask - we answer.

There is a list of the most often asked questions below that may help you. If you need further information and clarification, ask us: info@fusion-clothing.com.

HOW TO MAKE AN ORDER AT FUSION-CLOTHING.COM?

When you find an item you wish to purchase, simply select your size (there is a size guide for every item) and then click "Add to Cart" button.

At the checkout page you will need to provide all personal details. Our checkout process is quick and straightforward. The whole procedure consist of 3 simple steps - Information (about the buyer), Delivery address and Payment Method. It is important to fill in all the fields correctly.

Taking the third step, you will be asked to choose one of the convenient methods of payment, after that you will be redirected to the payment gateway to make your payment. Please don't forget to call your issuing bank and activate card for internet-payments abroad.

Once you have placed your order you will receive an e-mail acknowledgement. Upon completion your order will be checked by our staff and shipped.

HOW DO I CHOOSE A PROPER SIZE?

We never want to send you something that doesn't fit properly so we have size charts available on all product pages. Just click on the “Size chart”. You will see it opposite “SIZE:” on the top of product page.

WHERE CAN I GET A PROMO CODE TO USE ON MY ORDER?

We understand that everyone likes the good deals!
If it's a promo code that you're after - we send out discount codes to all who subscribed to our newsletter. Also you can spot promo codes on our social media Instagram, Facebook, Twitter or the banner on our website too - keep your eyes peeled.

HOW CAN I MAKE A CUSTOM ORDER?

You have an opportunity to create your own sweatshirt with the any picture you can even imagine!
If you want to emphasize your individual style and offer something different and new, we are ready to bring all your original ideas into life!

How to do this:
Choose the size
Place an order for a custom sweatshirt https://fusion-clothing.com/custom-design.html Send us the picture you want at orders@fusion-clothing.com. One or two, if you want another picture for the back part. The size of it should be at least 2000 pixels on the larger side. The high-resolution images allow us to make a better print. The larger the image the better.

Then we will do everything for you: designers will prepare the picture and harmonize the preview of the desired sweatshirt with you and during 5 working days we will make it as awesome as no one else can do!

Return and exchange policy does not apply to custom orders.

WHY SHOULD I REGISTER ON THE WEBSITE?

Once entering your data on our website, you can:
1. Get access to participate in promotions and special offers.
2. Not specify the data while forming an order because the data you entered is assigned to you.
3. Purchase at great discount prices because purchases made from your account will accumulate.
4. Receive special information about sales, events, new arrivals and other interesting updates.

HOW CAN I GET THE DISCOUNT?

All you have to do is to subscribe to our newsletter. Also you can follow us in our social media, where we constantly give info about discounts, special offers, sales and new arrivals.

HOW DO I SUBSCRIBE TO YOU NEWSLETTER?

Simply scroll down any page to the bottom, on the right you will see the ‘NEWSLETTER’ box. Enter your email address and click “I’m a woman” or “I’m a man”. In the center of the page you will see links to our social media. Follow us to stay updated!

I DO NOT KNOW MY SIZE. HOW DO I CHOSSE THE RIGHT ONE?

This is a serious question and the most common reason for a refund or exchange. So please always double-check your size and the size of that thing that you acquire. It takes only a few minutes, but it will save your time and greatly help to avoid mistakes and overhead activities related to the return.

Each product page contains a link to the size table, clicking on which you can check your size in centimeter.

Besides, join us on social networks. There you can see our customers of similar size. If you have additional questions, please contact us: info@fusion-clothing.com

WIIL MY PERSONAL INFO BE KEPT PRIVATE?

We guarantee that all personal data will be kept private and confidential and we will never give out any of your information.

CAN I CANCEL MY ORDER?

You can cancel your order if it’s still processing and has not been dispatched. To do this, contact us by e-mail orders@fusion-clothing.com , but keep in mind that according to the time difference, we cannot always guarantee the receipt of your requirements on time.

All order cancellations must be sent to us quoting your name, order number and full address. We can then cancel your order and make a refund.

However, if your order has been dispatched you will need to return the order to us at your own expense.

CAN I AMEND MY ORDER AFTER IT HAS BEEN PLACED?

If you want to make changes to the already placed order, we will not be able to change the order details such as quantity, product category, delivery address and shipping method. We are also unable to add products and combine 2 orders in one. If you want to add something, just place a new order.

HOW DO I KNOW WHICH ITEMS ARE IN STOCK?

We never have the situation when you don’t have an opportunity to order the item you loved. Most of the items for our store are in stock. If the item you chose is not then we’ll make it just for you! It will take extra 3-5 working days, and then the package will be sent right to you as soon as possible.

DO YOU HAVE ANY JOB VACANCIES?

All information about vacancies in the Fusion Company you can find here.

HOW EASILY TO GET A 30% DISCOUNT?

You can easily get a pleasing discount for the best review!
Help other customers to find out more about our products by leaving your review on the website. In gratitude for the best comment we'll give you 30% Promo Code on any product from our range.
P.S. To make the review even better you can attach your photo in our products. Information should be placed on the page of a particular product. Your comment will be published after moderator's check.