FUSION®—CONTEMPORARY STREETWEAR | ***FREE WORLDWIDE SHIPPING ON ORDERS OVER $200.00***

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+38 073 022 18 64 (WhatsApp, Telegram)

9a.m. to 19p.m. Kiev time

info@fusion-clothing.com

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If you are looking for information associated with the headings below, please click through to view a list of frequently asked questions and further contact information
Customer Service Hours: Monday – Friday 9:00 AM to 6:00 PM (GMT+2)

Payment

fusion-clothing.com website meets all standards of data protection and security. No personal or other information will not be disclosed or shared with third parties. In our online shop we offer the most popular and reliable methods of payment:

PAYMENT WITH VISA, MASTER CARD

Calculations on Visa, MasterCard cards, issued by any bank of the world are held securely through secure electronic payment system of Privat Bank. Secure Electronic Payment system is based on the most modern safety standard - 3D Secure, which ensures the highest safety of your online payments. Today, the standard 3D Secure-system is supported by more than 45,000 online stores and more than 10,000 banks worldwide. Taking care of providing our customers with the most progressive methods of online security, we have implemented this standard on our website.

Taking the third step of forming an order on our website having chosen the payment via bank card and clicked "Complete order" button, you are automatically taken to a secure payment gateway pop-up window to make a payment. The information you provided is verified through your bank. If all the data is correct, then from the balance of your card the required amount will be charged and you will get a message about the successful completion of payment.

After some time the order will be received by our manager and it will be processed and prepared for shipping.

Please don't forget to activate your bank card for making payments online. All product prices displayed in USD

Currency fluctuations happen every day. The prices on our website are updated less frequently. When you are making a purchase the amount of payment for your order is automatically converted at the rate determined by Visa, MasterCard on the day of payment. 

PAYMENT BY PAYPAL

Payment is made through the international PayPal system. Below you will find a brief guide:

1. When you get to the step of forming an order you have to choose PayPal payment method and then click “Complete Order”. You will be shown a pop-up window where you should select a PayPal tab again. Then you’ll be automatically redirected to the payment page paypal.com to make a payment. Please pay attention that the established connection is secure, your privacy is guaranteed by PayPal.

2. After that a page with the contents of your order will open. Please note that in the “Your order summary” a general description “Shopping Cart” will be displayed - do not worry, complete information on the order is available on our website and in your personal account, all items will be shipped correctly. To make a payment with PayPal you need to Log in to your account or Create a new one. All information about the payer on the page of the service is strictly confidential and is requested by the payment system exclusively for security reasons, in order to identify the authenticity of the payer. 
When You create your PayPal account You could select a type of payment: via American Express, Discover Card, Visa and Master Card. The fields with the card number, the card expiry date and CVV code should be filled with no spaces. CVV code is on the back of the card - as a rule there are three figures. 

After the successful completion of payment you will get an appropriate message and a receipt of your order will be sent to your e-mail.

WHAT METHODS OF PAYMENT ARE POSSIBLE ON THE WEBSITE?

We accept all major credit and debit cards and PayPal. More information about each of the methods you can read in the text above.

WHAT CURRENCY CAN I BUY IN?

The final price is fixed and will be charged in USD. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company when your account is debited. Please note that rate used by your bank or credit card company may not be the exact rate as stated at time of purchase.

WHAT CAN I DO IF THE PAYMENT FOR MY ORDERS IS DECLINED?

To help ensure your order is not declined when placing a new order we suggest checking the following:

  • You have to check that your billing information is correct, e.g. the expiry date or your billing address.
  • Make sure you enter the security code correctly - that's the three digit number on the back of your card.
  • Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them.
  • Your card is blocked for international purchases, call to your bank.
  • Not enough money on your card.
  • If you've checked all of the above, try paying with another card.

If you've tried all these and are still having problems, contact our Customer Care Team via orders@fusion-clothing.com and provide us with as many details as you can.

IS IT SAFE TO USE MY CARD ONLINE ON FUSION WEBSITE?

Absolutely! All personal data of customers are sent through secure protocols and pages. You can be confident in the safety of the information. Our online store is connected to the system of secure electronic payments of Platon. Secure Electronic Payment system is based on the most modern safety standard - 3D Secure, which ensures the highest safety of your online payments. 3D Secure technology is a part of global Visa "Verified by Visa" and MasterCard «MasterCardSecureCode» programs, which purpose is providing safe and reliable methods of payment for goods and services via the Internet.

Confidential information about the number of your card, card expiration date, username, and CVC2/CVV2-code are passed by you on the website of the system of secure electronic payments of Privat Bank encrypted. For data transmission SSL protocol is used, so the safety of operations is fully guaranteed. In order to check whether the connection is secure, look at the address of the page, it starts with «https://» (non-secure pages begin with «http://») and highlighted in green.

HOW DO I USE PAYPAL TO PAY FOR MY ORDER?

Payment is made through the international PayPal system. Below you will find a brief guide:
1. When you get to the step of forming an order you have to choose PayPal payment method and then click “Complete Order”. You will be shown a pop-up window where you should select a PayPal tab again. Then you’ll be automatically redirected to the payment page paypal.com to make a payment. Please pay attention that the established connection is secure, your privacy is guaranteed by PayPal.
2. After that a page with the contents of your order will open. Please note that in the “Your order summary” a general description “Shopping Cart” will be displayed - do not worry, complete information on the order is available on our website and in your personal account, all items will be shipped correctly. To make a payment with PayPal you need to Log in to your account or Create a new one. All information about the payer on the page of the service is strictly confidential and is requested by the payment system exclusively for security reasons, in order to identify the authenticity of the payer.

After the successful completion of payment you will get an appropriate message and a receipt of your order will be sent to your e-mail.

WHERE CAN I GET A PROMO CODE TO USE ON MY ORDER?

We send out discount codes to all who subscribed to our newsletter. Also you can spot promo codes on our social media Instagram, Facebook or the banner on our website too - keep your eyes peeled.

HOW DO I USE PROMOCODE?

You need to enter the promocode you have exactly as you found it. Simply type or copy it into the ‘Promo code’ box at the checkout page and press Apply.

CAN I USE BOTH DISCOUNT PROMOCODE AND FREE DELIVERY?

Unfortunately you can use only one promo option at a time. But if you applied the promo code and your cart still have more than necessary amount for free shipping, you’ll be qualified for both promos on your order.