Payment / Shipping

PAYMENT

fusion-clothing.com website meets all standards of data protection and security. No personal or other information will not be disclosed or shared with third parties. In our online shop we offer the most popular and reliable methods of payment:

PAYMENT WITH VISA, MASTER CARD

Calculations on Visa, MasterCard cards, issued by any bank of the world are held securely through secure electronic payment system of Privat Bank. Secure Electronic Payment system is based on the most modern safety standard - 3D Secure, which ensures the highest safety of your online payments. Today, the standard 3D Secure-system is supported by more than 45,000 online stores and more than 10,000 banks worldwide. Taking care of providing our customers with the most progressive methods of online security, we have implemented this standard on our website.

Taking the third step of forming an order on our website having chosen the payment via bank card and clicked "Complete order" button, you are automatically taken to a secure payment gateway pop-up window to make a payment. The information you provided is verified through your bank. If all the data is correct, then from the balance of your card the required amount will be charged and you will get a message about the successful completion of payment.

After some time the order will be received by our manager and it will be processed and prepared for shipping.

Please don't forget to activate your bank card for making payments online. All product prices displayed in USD

Currency fluctuations happen every day. The prices on our website are updated less frequently. When you are making a purchase the amount of payment for your order is automatically converted at the rate determined by Visa, MasterCard on the day of payment. 

PAYMENT BY PAYPAL

Payment is made through the international PayPal system. Below you will find a brief guide:

1. When you get to the step of forming an order you have to choose PayPal payment method and then click “Complete Order”. You will be shown a pop-up window where you should select a PayPal tab again. Then you’ll be automatically redirected to the payment page paypal.com to make a payment. Please pay attention that the established connection is secure, your privacy is guaranteed by PayPal.

2. After that a page with the contents of your order will open. Please note that in the “Your order summary” a general description “Shopping Cart” will be displayed - do not worry, complete information on the order is available on our website and in your personal account, all items will be shipped correctly. To make a payment with PayPal you need to Log in to your account or Create a new one. All information about the payer on the page of the service is strictly confidential and is requested by the payment system exclusively for security reasons, in order to identify the authenticity of the payer. 
When You create your PayPal account You could select a type of payment: via American Express, Discover Card, Visa and Master Card. The fields with the card number, the card expiry date and CVV code should be filled with no spaces. CVV code is on the back of the card - as a rule there are three figures. 

After the successful completion of payment you will get an appropriate message and a receipt of your order will be sent to your e-mail.

WHAT METHODS OF PAYMENT ARE POSSIBLE ON THE WEBSITE?

We accept all major credit and debit cards and PayPal. More information about each of the methods you can read in the text above.

WHAT CURRENCY CAN I BUY IN?

The final price is fixed and will be charged in USD. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company when your account is debited. Please note that rate used by your bank or credit card company may not be the exact rate as stated at time of purchase.

WHAT CAN I DO IF THE PAYMENT FOR MY ORDERS IS DECLINED?

To help ensure your order is not declined when placing a new order we suggest checking the following:

  • You have to check that your billing information is correct, e.g. the expiry date or your billing address.
  • Make sure you enter the security code correctly - that's the three digit number on the back of your card.
  • Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them.
  • Your card is blocked for international purchases, call to your bank.
  • Not enough money on your card.
  • If you've checked all of the above, try paying with another card.

If you've tried all these and are still having problems, contact our Customer Care Team via orders@fusion-clothing.com and provide us with as many details as you can.

IS IT SAFE TO USE MY CARD ONLINE ON FUSION WEBSITE?

Absolutely! All personal data of customers are sent through secure protocols and pages. You can be confident in the safety of the information. Our online store is connected to the system of secure electronic payments of Platon. Secure Electronic Payment system is based on the most modern safety standard - 3D Secure, which ensures the highest safety of your online payments. 3D Secure technology is a part of global Visa "Verified by Visa" and MasterCard «MasterCardSecureCode» programs, which purpose is providing safe and reliable methods of payment for goods and services via the Internet.

Confidential information about the number of your card, card expiration date, username, and CVC2/CVV2-code are passed by you on the website of the system of secure electronic payments of Privat Bank encrypted. For data transmission SSL protocol is used, so the safety of operations is fully guaranteed. In order to check whether the connection is secure, look at the address of the page, it starts with «https://» (non-secure pages begin with «http://») and highlighted in green.

HOW DO I USE PAYPAL TO PAY FOR MY ORDER?

Payment is made through the international PayPal system. Below you will find a brief guide:
1. When you get to the step of forming an order you have to choose PayPal payment method and then click “Complete Order”. You will be shown a pop-up window where you should select a PayPal tab again. Then you’ll be automatically redirected to the payment page paypal.com to make a payment. Please pay attention that the established connection is secure, your privacy is guaranteed by PayPal.
2. After that a page with the contents of your order will open. Please note that in the “Your order summary” a general description “Shopping Cart” will be displayed - do not worry, complete information on the order is available on our website and in your personal account, all items will be shipped correctly. To make a payment with PayPal you need to Log in to your account or Create a new one. All information about the payer on the page of the service is strictly confidential and is requested by the payment system exclusively for security reasons, in order to identify the authenticity of the payer.

After the successful completion of payment you will get an appropriate message and a receipt of your order will be sent to your e-mail.

WHERE CAN I GET A PROMO CODE TO USE ON MY ORDER?

We send out discount codes to all who subscribed to our newsletter. Also you can spot promo codes on our social media Instagram, Facebook or the banner on our website too - keep your eyes peeled.

HOW DO I USE PROMOCODE?

You need to enter the promocode you have exactly as you found it. Simply type or copy it into the ‘Promo code’ box at the checkout page and press Apply.

CAN I USE BOTH DISCOUNT PROMOCODE AND FREE DELIVERY?

Unfortunately you can use only one promo option at a time. But if you applied the promo code and your cart still have more than necessary amount for free shipping, you’ll be qualified for both promos on your order.

Shipping

We aim to process and ship your order as soon as possible, but please note that some of our products are made ​​to order for your special benefit, so the terms sometimes change depending on the availability of specific products.

Your patience is appreciated.

Fusion Company sends orders from Monday to Friday during office hours and does not serve on holidays. So if you're preparing for a holiday, think about the gift in advance.

At the checkout page on our website, you are asked to select the country where you are located. Please be careful, as this data will be taken into account when forming an order.

Fusion Company ship internationally all over the world. For international orders our customers could choose a standard delivery . Standard delivery services are available for most of the countries to which we ship.

You can read the following delivery options in more details, to choose the one that best suits your needs.

In view of peculiarities of postal and customs services in each country there can be fluctuations in the time of delivery.

STANDARD DELIVERY

We offer a FREE worldwide shipping on all orders over $200.
Standard delivery is made via Post-service to the post office, the zip code of which you will specify when forming an order. Estimated delivery time is 7-21 business days after shipment, depending on your area of residence. In view of peculiarities of postal and customs services in each country there can be fluctuations in the time of delivery.

The exact cost of standard delivery will be calculated when you checkout automatically based on the tariffs of the selected delivery service and weight of the order (for most items delivery costs $10-15). After shipment all the details of the order and the number of departure by which it will be possible to track the parcel will be sent to your e-mail. Fusion Company guarantees shipment of each order, but is not responsible for lost parcels or other wrongful acts of workers of postal and customs services.

Can I track the delivery of my order?

Absolutely! The day your order is dispatched you will receive an email with tracking number and the links to tracking services.

You can track your parcel here:

Tracking information is usually displayed on the website of a postal service after a parcel crossed a border of your country.

A custom fee on import to a particular country is a different value, and their payment is due to the buyer. We have no control of such information, and we cannot predict what they can be. To determine the amount of the limit on duty-free entry, please contact the Department of Customs of your country.

Is there a  delivery to my country?

Of course there is! We ship worldwide! For more information about each of the ways you can read at the DELIVERY TERMS. And hey, make an order over $200 and don’t pay for delivery!

I'm worried - where is my order? Give!

Take a deep breath! It’s coming – it’s on the way!

We aim to process and ship your order as soon as possible, but please note that some of our products are made ​​to order for your special benefit, so the terms can sometimes change depending on the availability of specific products. Your patience is appreciated.

We send orders from Monday to Friday during office hours.

After the shipment of each order we send a confirmation e-mail to our customers. Check your mail's filters and make sure the letter on our behalf is not lost in spam.

In case you have not received an e-mail and think that your order is still in our stock, please send us an email to orders@fusion-clothing.com and we will check it.

You can track your parcel here:

  • on the official website of the postal service of your country
  • on website Aftership
  • on website International Tracking System

Where’s my order?

If you received an email confirming that your order has been shipped, you can use track number to find out where is your order right now. If you didn’t receive it, it means that your order is in process, and will be shipped to you in the shortest time

Change of data and delivery address

Fusion is not responsible for incorrect information provided or committed error in these data when forming an order. If you place your order, and then noticed that the data entered is incorrect, please let us know immediately.

When will my order be shipped?

As soon as possible! We will ship you order the same day, if it’s in stock. Otherwise, it takes 3-5 business days to get it ready. Once your order is shipped you will get an email with tracking number.

How long do I have to wait for my order?

Not too long! If you picked Standard Shipping it will take 7-21 business days. What are your delivery options?

Standard shipping - We offer a FREE worldwide shipping on all orders over $200. Standard delivery is

made via Post-service to the post office, the zip code of which you will specify when forming an order. Estimated delivery time is 7-21 business days after shipment, depending on your area of residence. In view of peculiarities of postal and customs services in each country there can be fluctuations in the time of delivery.

Express UPS – if you choose this delivery option your order will reach your destination in 1-3 working days. In view of peculiarities of postal and customs services in each country there can be fluctuations in the time of delivery.

What are the delivery rates?

The exact cost of standard and express delivery will be calculated at the checkout page automatically based on the rates of the selected delivery service and weight of the order. For most items Standard Delivery costs $10-15. Express Shipping (UPS) rates start at 25$

I don’t want to pay for shipping! Is it possible?

You may be surprise but it’s possible! You get free standard delivery if your order exceeds $200. So talk to your friends into ordering from us to save on shipping

What if I wasn’t at home when the post delivered my package?

Depending on your courier they should leave you a card, send you a text message or give a call. You can then arrange the redelivery or recollection. In this case you have to take the package from the post office. But beware! If you wait too long your desired order will be returned to us. We will resend it but you should pay for the shipping one more time.

Custom fees

A custom fee on import to a particular country is a different value, and its payment is due to the buyer. We have no control of such information, and we cannot predict what they can be. As a rule, the customs duties are levied in case the declared value of the parcel is high or the difference between the specified and the actual cost is significant. To determine the amount of the limit on duty-free entry, please contact the Department of Customs of your country.

orders from Monday to Friday