FUSION®—CONTEMPORARY STREETWEAR | ***FREE WORLDWIDE SHIPPING ON ORDERS OVER $200.00***

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+38 073 022 18 64 (WhatsApp, Telegram)

9a.m. to 19p.m. Kiev time

info@fusion-clothing.com

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Customer Service Hours: Monday – Friday 9:00 AM to 6:00 PM (GMT+2)

Returns

Please, always carefully check your size and the size of that thing you purchase. It will take just a few minutes, but then will save your time and greatly help to avoid mistakes and overhead activities associated with return.

You can exchange or return purchased goods to us within 60 days of your receipt of the initial order. To do this, write to orders@fusion-clothing.com the information on a replacement or refund of a good, specifying the reasons and we will help you to resolve the situation.

Please pay attention:

If the product you purchased has a wrong size or poor quality, the buyer is entitled to return it and get money back. This can be done within 60 days of your receipt of the initial order. We use a transparent return order. If you want to exchange the product that does not fit you for another one, you just need to place your new order.

We refund that cost of the goods at which it was purchased except of the delivery cost. Repayment will be made after we receive a good you return.

Any repayment will take place automatically on the card used when placing your order. It takes up to 5 working days depending on your issuing bank.

All additional costs associated with delivery of a good to be exchanged shall be covered by the buyer.

The returned goods are your property until they reach our warehouse, so please make sure that they are packed properly and cannot be damaged in transit. Only a product which was not in use can be returned. Products must be odorless, unworn, unwashed, in the original packaging with labels intact. We can deny returning and exchanging products which do not meet these criteria and we have to not to pick up the package from the post office.

We will send you an e-mail as soon as we receive your good for a refund and make sure that it is in the same condition in which we had sent it to you. It usually takes 1 business day.

Do not forget to save your postage receipt for the returned goods. Because in the case of parcel missing, we cannot be sure that you really sent the good back to us.

We recommend you to send a registered letter so we can get the notify on arrival faster.

When returning goods make sure that you mark your parcel as "gift" or "return" to avoid unexpected customs charges.

Shipping of goods to be returned to us takes nearly the same amount of time as it took a parcel to reach you.

Return and exchange policy does not apply to custom orders and promotional products purchased at a discount.

CAN I EXCHANGE MY ITEM?

Please, always carefully check your size and the size of that thing you purchase. It will take just a few minutes, but then will save your time and greatly help to avoid mistakes and overhead activities associated with return.

You can exchange purchased goods within 60 days of your receipt of the initial order. To do this, write to orders@fusion-clothing.com the information on a replacement of a good, specifying the reasons and we will help you to solve the problem.

All additional costs associated with delivery of product to be exchanged shall be covered by the buyer.

Return and exchange policy does not apply to custom orders and promotional products purchased at a discount.

I'M NOT SATISFIED WITH THE QUALITY. CAN I RETURN THE ITEM?

If the product you purchased has poor quality, you are entitled to return it and get money back. You can return purchased goods to us within 60 days of your receipt of the initial order. To do this, write to orders@fusion-clothing.com the information on a refund of a good, specifying the reasons and we will help you to solve the problem.

We use a transparent return order. We refund that cost of the goods at which it was purchased except of the delivery cost. Repayment will be made after we receive an item you return.

All additional costs associated with delivery of product to be refunded shall be covered by the buyer.

If the item doesn’t fit you or has defects we will exchange it. First, let us know. In this case you will have to wait, till the package will come back to us.

Return and exchange policy does not apply to custom orders and promotional products purchased at a discount.

WHAT IF MY ORDER IS NOT CORRECT?

So sorry about that! We aim to get your order right every time. Unfortunately, sometimes mistakes happen. We will do our best to fix them and correct any issues you may have. If you notice that we have made a mistake with your order, please email us at orders@fusion-clothing.com giving your name, order number and what you have received/the fault, and we will try to resolve it as soon as possible. You should send an incorrect item to us. After receiving your parcel we’ll send out the correct item with no extra charge for you and refund the postage costs for returning the goods.