FUSION®—CONTEMPORARY STREETWEAR | ***FREE WORLDWIDE SHIPPING ON ORDERS OVER $200.00***

contacts

+38 073 022 18 64 (WhatsApp, Telegram)

9a.m. to 19p.m. Kiev time

info@fusion-clothing.com

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If you are looking for information associated with the headings below, please click through to view a list of frequently asked questions and further contact information
Customer Service Hours: Monday – Friday 9:00 AM to 6:00 PM (GMT+2)

Shipping

We aim to process and ship your order as soon as possible, but please note that some of our products are made ​​to order for your special benefit, so the terms sometimes change depending on the availability of specific products.

Your patience is appreciated.

Fusion Company sends orders from Monday to Friday during office hours and does not serve on holidays. So if you're preparing for a holiday, think about the gift in advance.

At the checkout page on our website, you are asked to select the country where you are located. Please be careful, as this data will be taken into account when forming an order.

Fusion Company ship internationally all over the world. For international orders our customers could choose a standard delivery or express-delivery. Standard delivery or express-delivery services are available for most of the countries to which we ship.

You can read the following delivery options in more details, to choose the one that best suits your needs.

In view of peculiarities of postal and customs services in each country there can be fluctuations in the time of delivery.

STANDARD DELIVERY

We offer a FREE worldwide shipping on all orders over $200.
Standard delivery is made via Post-service to the post office, the zip code of which you will specify when forming an order. Estimated delivery time is 7-21 business days after shipment, depending on your area of residence. In view of peculiarities of postal and customs services in each country there can be fluctuations in the time of delivery.

The exact cost of standard delivery will be calculated when you checkout automatically based on the tariffs of the selected delivery service and weight of the order (for most items delivery costs $10-15). After shipment all the details of the order and the number of departure by which it will be possible to track the parcel will be sent to your e-mail. Fusion Company guarantees shipment of each order, but is not responsible for lost parcels or other wrongful acts of workers of postal and customs services.

You can track your parcel here:

Tracking information is usually displayed on the website of a postal service after a parcel crossed a border of your country.

EXPRESS DELIVERY

For express delivery we use the services of the UPS postal service. The speed and cost of delivery is higher.

The cost of delivery is automatically calculated in the cart in accordance with the tariffs of delivery service, country of destination and the order's weight.

Term of delivery of UPS parcels depends on the destination country of the parcel (on the average from 1 to 3 business days). In view of peculiarities of work of postal and customs services in each country there can be fluctuations in the parcel's delivery time. Buyers who chose the express delivery will receive a confirmation e-mail after forming an order.

Fusion Company guarantees shipment of each order, but is not responsible for lost parcels or other wrongful acts of workers of postal and customs services.

You can track your parcel here:

A custom fee on import to a particular country is a different value, and their payment is due to the buyer. We have no control of such information, and we cannot predict what they can be. To determine the amount of the limit on duty-free entry, please contact the Department of Customs of your country.

Can I track the delivery of my order?

Absolutely! The day your order is dispatched you will receive an email with tracking number and the links to tracking services.

You can track your parcel here:

Is there a delivery to my country?

Of course there is! We ship worldwide! For more information about each of the ways you can read at the DELIVERY TERMS. And hey, make an order over $200 and don’t pay for delivery!

I'm worried - where is my order? Give!

Take a deep breath! It’s coming – it’s on the way!

We aim to process and ship your order as soon as possible, but please note that some of our products are made ​​to order for your special benefit, so the terms can sometimes change depending on the availability of specific products. Your patience is appreciated.

We send orders from Monday to Friday during office hours.

After the shipment of each order we send a confirmation e-mail to our customers. Check your mail's filters and make sure the letter on our behalf is not lost in spam.

In case you have not received an e-mail and think that your order is still in our stock, please send us an email to orders@fusion-clothing.com and we will check it.

You can track your parcel here:

Where’s my order?

If you received an email confirming that your order has been shipped, you can use track number to find out where is your order right now. If you didn’t receive it, it means that your order is in process, and will be shipped to you in the shortest time

Change of data  and delivery address

Fusion is not responsible for incorrect information provided or committed error in these data when forming an order. If you place your order, and then noticed that the data entered is incorrect, please let us know immediately.

When will my order be shipped?

As soon as possible! We will ship you order the same day, if it’s in stock. Otherwise, it takes 3-5 business days to get it ready. Once your order is shipped you will get an email with tracking number.

How long do I have to wait for my order?

Not too long! If you picked Standard Shipping it will take 7-21 business days. Express 1-3 business days

What are your delivery options?

Standard shipping - We offer a FREE worldwide shipping on all orders over $200. Standard delivery is made via Post-service to the post office, the zip code of which you will specify when forming an order. Estimated delivery time is 7-21 business days after shipment, depending on your area of residence. In view of peculiarities of postal and customs services in each country there can be fluctuations in the time of delivery.

Express UPS – if you choose this delivery option your order will reach your destination in 1-3 working days. In view of peculiarities of postal and customs services in each country there can be fluctuations in the time of delivery.

What are the delivery rates?

The exact cost of standard and express delivery will be calculated at the checkout page automatically based on the rates of the selected delivery service and weight of the order. For most items Standard Delivery costs $10-15. Express Shipping (UPS) rates start at 25$

I don’t want to pay for shipping! Is it possible?

You may be surprise but it’s possible! You get free standard delivery if your order exceeds $200. So talk to your friends into ordering from us to save on shipping

What if I wasn’t at home when the post delivered my package?

Depending on your courier they should leave you a card, send you a text message or give a call. You can then arrange the redelivery or recollection. In this case you have to take the package from the post office. But beware! If you wait too long your desired order will be returned to us. We will resend it but you should pay for the shipping one more time.

Custom fees

A custom fee on import to a particular country is a different value, and its payment is due to the buyer. We have no control of such information, and we cannot predict what they can be. As a rule, the customs duties are levied in case the declared value of the parcel is high or the difference between the specified and the actual cost is significant. To determine the amount of the limit on duty-free entry, please contact the Department of Customs of your country.